Frequently Asked Questions
Quick answers about TaskOnTap on AllTap. For more help, visit the Help Center.
What is TaskOnTap?
An on‑demand services marketplace inside the AllTap super app — cleaning, beauty, handyman, moving, tech support, tutoring and more with fast booking and secure payments.
Where do you operate?
We expand city by city across the UK. Use the postcode checker on the home page to see if we are live in your area and tap Notify to get launch updates.
How do you vet providers?
Pros complete ID and right‑to‑work checks. We monitor ratings and reviews and remove underperforming accounts.
How are prices set?
Prices vary by service, duration and timing. You’ll always see an exact breakdown before confirming your booking.
Can I book same‑day?
Yes, where available. Many services support same‑day or next‑day slots in active zones.
Which payment methods are supported?
Major debit/credit cards and digital wallets supported by AllTap. Methods may vary by region and provider.
How do refunds and cancellations work?
Open the booking in the app to request help. Approved refunds return to the original payment method according to bank timelines.
I have a promo code. How do I apply it?
Enter the code on the checkout screen before paying. Eligibility and limits are shown below the code field.
Can I provide services on TaskOnTap?
Yes. Apply via AllTapBiz to list your services. We’ll review your profile and onboarding details.
How can I help with deliveries?
Apply to deliver via TapMate. Choose flexible hours, keep 100% of tips, and get weekly payouts.
How is my data used?
We collect only what’s needed to operate the service — see our Privacy Policy for details. We do not sell personal data.
How do I contact support?
Open your booking and tap Support to chat with us. For general questions, email hello@taskontap.co.uk.
Still need help? Visit the Help Center, learn more at AllTap.co.uk, or email hello@taskontap.co.uk.